Shipping Policy

Shipping Guarantee:

Being in the business of safety and outdoor supplies, Pacific First Aid understands the faster you get your order, the safer you are. By ordering from Pacific First Aid, your order will be shipped within 3-7 business days. Should there be any delays with your order, one of our customer service representatives will contact you right away.

FREE Shipping terms and conditions:

As our gift to you, Pacific First Aid provides free shipping across Canada for orders of $150 or more. To take advantage of this offer, simply add qualifying item(s) totally $150 or more and select the free shipping option in the shopping cart checkout screen.

This offer is not valid on previous purchases and is not applicable to cancelled orders due to out-of-stock merchandise. Excess shipping charges may apply for orders being shipped to remote locations. This promotional offer may be modified or terminated at any time without notice. Pacific First Aid reserves the right to cancel any order due to ineligible or unauthourized use of this offer. Some exceptions may apply.

In-store Pickup:

For customers ordering within Vancouver BC and the surrounding Lower Mainland area, we offer a no charge in-store pickup option. To take advantage of this, select the 'In-store pickup' option in the shopping cart checkout screen. Once your order has been processed and is ready, you will receive an email notification staying that your Order's status is 'Ready for Pickup'. At this point, you can come to our office to pick up your order during our office hours. For our address, please see our contact page.


If you have any questions please contact a member of our customer service team at: or by phone 604.638.1228.